INSURANCE · CLAIMS · UNDERWRITING

A claim is decided in the first 48 hours.

Loss reports arrive by email, phone, portal and broker, in every format. Adjusters spend the first two days assembling the file instead of deciding it. We build the intake and triage layer that turns every first notice of loss into a complete, prioritised claim file, so your people start at the decision.

Works alongside Guidewire, Duck Creek or your own core system.We do not replace the claims platform. We fill it with complete, checked information.

Claims intake deskPick an item · try an action

#claims-intake

ChronexaAGENT

Water damage, commercial property, policy CP-448120

Sources
Broker email, 14 photos and a 6-minute call transcript merged into one file
Coverage
Policy active, water damage covered, $10,000 deductible
Severity
Estimated $180k–$240k. Business interruption likely.

Choose an action to see what it writes back across your systems.

THE STACK.
WHAT WE CONNECT.
GuidewireDuck CreekApplied EpicOutlookDocuSignTeams

01 / WHERE THE HOURS GO

Adjusters are paid to decide.
They spend days collecting.

These are the four places the work leaks most often. Most firms have at least two of them running right now.

claims@ inbox
Unread loss reports214
Oldest3 days
01 / INTAKE

First notice of loss sits in a shared inbox.

Emails, photos, PDFs and voicemails arrive in every shape. Someone has to read each one and key it into the core system before anything else can happen.

Claims by severity
02 / TRIAGE

A $200k loss waits behind fifty fender-benders.

Without early severity scoring, claims are worked in the order they arrived. Large and complex losses get attention late, when costs have already grown.

Recovery opportunitiesNot reviewed
Police reports read30%
03 / LEAKAGE

Recoverable money is left on closed files.

Subrogation signals sit in police reports and statements that nobody has time to read closely. Each missed recovery is pure loss.

Submissions queue
Waiting for review61
Average first response6 days
04 / UNDERWRITING

Brokers wait a week for a first answer.

Underwriters re-key schedules of values and loss runs before they can judge the risk. Slow answers send good business to the carrier who replied first.

02 / WHERE AI PAYS BACK

Five places to start,
with the numbers.

Ranked by how fast they usually pay back. The free audit puts your own numbers in the last column.

Minutes
from first notice to a complete claim file
60%+
less manual claim intake effort
Same day
first response on underwriting submissions
100%
of files checked for recovery signals
Use caseTodayWith ChronexaTypical impact
FNOL intakeRead and keyed by hand from every channelEvery channel merged into one complete claim file automatically60–70%less intake effort
Severity triageWorked in arrival orderScored and routed to the right adjuster on arrival2–3 daysearlier on complex losses
Claims document extractionInvoices, estimates and reports read line by lineExtracted, checked against coverage and summarised70%less document review
Subrogation detectionFound only when someone noticesEvery file screened for third-party liability100%of files screened
Underwriting submissionsSchedules and loss runs re-keyedExtracted and pre-scored against appetiteSame dayfirst response

Typical results from systems we have delivered and comparable deployments. Your audit replaces them with your own numbers.

03 / SYSTEMS WE CONNECT

Your claims platform stays.
We feed it complete files.

We connect what you already run first. APIs where they exist, MCP servers and careful automation where they do not.

Guidewire ClaimCenterClaims created and updated through its APIs
Duck CreekPolicy and claims data for coverage checks
Applied Epic & AMSAgency and broker records
Outlook & shared inboxesLoss reports, broker submissions and correspondence
Telephony & call recordingsFNOL calls transcribed into the file
DocuSign & portalsStatements, releases and signed forms
Data warehouseSeverity models and leakage reporting
Teams & SlackAssignments, approvals and the daily exceptions list

04 / THE CONTROLS

The AI prepares the file.
People decide the claim.

The controls are designed in from the first workflow, not added after something goes wrong.

No automated denials

Coverage, reserve and settlement decisions are always made by a licensed person. The system prepares, suggests and flags; it never decides a claim.

Evidence attached to everything

Every extracted field links to the document and page it came from, so an adjuster or auditor can check it in seconds.

Inside your environment

Policyholder data stays in your tenant, under the permissions you already enforce, with every model call logged.

05 / THE ENGAGEMENT

Agreed in writing
before anything is built.

Scope, what counts as working, and the price. Built in your own accounts, documented and exportable. The free audit comes first, and so does the first workflow.

Built for you.
Owned by you.
  • 01A map of your intake channels and claim types
  • 02Document and call extraction into one claim file
  • 03Coverage checks against the policy record
  • 04Severity scoring and routing rules you approve
  • 05Subrogation and fraud signals flagged for review
  • 06Underwriting submission extraction and appetite pre-scoring
  • 07Connections to Guidewire, Duck Creek or your core system
  • 08An approvals and exceptions queue in Teams or Slack
  • 09Accuracy monitoring and documentation, in your accounts
What sits outside the scope
  • Automated coverage, reserve or settlement decisions. A licensed person makes them.
  • Replacing your core claims or policy system.
  • Pricing models that require actuarial sign-off we are not part of.

RELEVANT WORK

We have built this before.

Document intelligence built for regulated, high-volume work

Our document systems read messy, mixed-format files and turn them into checked, structured records, with low-confidence values routed to a person and every field linked to its source. We have run this pattern in production on engineering reports, invoices, tax documents and data rooms.

For insurance we apply the same architecture to first notice of loss: one claim ID that joins the email, the photos, the call and the policy, so the adjuster starts with a complete file.

Read the FNOL claims case study

06 / START WITH ONE WORKFLOW

Show us where claims
wait the longest.

A strategy call covers your intake channels, claim types and core systems. You leave knowing where AI pays back first and what it would take to prove it on your own files.

  1. Where claims stall today
  2. Which controls must stay with people
  3. A scope and a price, in writing

You will be talking to the engineers who would build it, not an account manager.info@chronexa.io

Rather write it down first?

We read it before the call, so the call starts at your problem.

A FEW GOOD QUESTIONS

Before you start.

Does AI decide claims?

No. Coverage, reserves and settlements stay with licensed adjusters. The system assembles a complete file, checks it against the policy, scores severity and flags recovery or fraud signals, so the adjuster starts at the decision instead of the paperwork. Every suggestion carries the evidence behind it.

Do you work with Guidewire and Duck Creek?

Yes. We connect through their APIs and integration frameworks to create and update claims, read policy data and write back notes and documents. Where an older system has no usable API, we build an integration layer or an MCP server so the AI can work with it safely.

How do you handle photos, voicemails and handwritten forms?

Photos are classified and tagged, calls are transcribed and summarised, and handwritten or scanned forms are read with vision models. Every extracted value carries a confidence score; anything uncertain is sent to a person with the reason attached rather than written into the claim.

What about policyholder privacy?

The system runs inside your environment with the permissions you already enforce. Policyholder data is not used to train public models, every model call is logged, and data is retained according to your own policies.

What does it cost?

There are no packages. The audit is free and so is the first workflow. After that, each build is quoted against the handling time, cycle time and leakage it removes, and you approve the scope and price before work starts.